MANAGED IT SERVICES

MANAGED IT SERVICES CLIENT ONBOARDING AND TRANSITION METHODOLOGY 

 

Initial Managed IT Services Proposal Phase

• The assigned Account Manager documents client basic infrastructure and service requirements.
• We provide a comprehensive Managed IT Services Proposal for budgetary purposes until an infrastructure audit is performed for final pricing.
• The Managed IT Services proposal agreement is reviewed and approved by the client in principle.

 Detailed Documentation Phase

• An infrastructure audit is initiated
• The Account Manager will provide the audit document, infrastructure enhancement recommendations and finalized Managed IT Services Proposal for review and acceptance.

Managed IT Services Proposal Review & Acceptance Phase

• The final Managed IT Services Proposal is approved by the client with the intention to proceed.
• We provide the service inclusions and start date for final acceptance and signature.

Transition Schedule Phase

• A Project Manager is assigned for the onboarding
• The Project Manager provides detailed transition milestones including Managed IT services onboarding schedule. support services how-to documentation, security requiremen ts review, stoff training,
  monitoring & remote service capabilities and any required infrastructure
  enhancement projects with dates and timelines
• Obtain necessary systems access
• Finalize service support cut-over date support provided during initial stages of transition.
• Regular business and service reviews are scheduled by the Account Manager.
• Managed IT Services onboarding process complete.
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